Returns & Exchanges
At ELEGOO US, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most products in their original condition. Our dedicated support team is available to assist you with any technical issues or return requests to ensure a smooth resolution.
Contact Support
Initiate your return by emailing our customer service team with your order number and the reason for the return.
Review and Approval
Our technical team will review your request within 24-48 hours and provide a Return Merchandise Authorization (RMA) if applicable.
Package and Ship
Securely pack the items in their original packaging and ship them to the provided warehouse address using a trackable shipping service.
Inspection and Refund
Once your return is received and inspected, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing